服务流程
一：迎宾
  Service Process
1、欢迎光临！   
  Welcome!
2、请坐！   
  Please sit down!
3、（上水。）  请喝水！ 
(Sheung Shui.)  Please drink plenty of water!
4、很高兴见到您，请问可以帮您做些什么？ 
  Nice to meet you, what can help you?
5、我们可以提供各种专业的美甲服务，请问您今天想享受哪一项？
  We can provide a variety of professional nail services,
  would you want to enjoy today,
  which one?
6、这是我们的服务指南，请您欣赏。
  This is a guide to our services, please enjoy.
7、这些款式都是今年的最新款，不知道有没有您喜欢的呢？
  These are this year's latest styles, do not know no you like it?
8、您也可以简单的描绘一下您自己的想法，我们会尽量按照您的意见去做。
  You can simply describe what your own thoughts,
  we will try to do it according to your opinion.
9、（没有关系的，希望下次再见到您。）
(No relationship, I hope to see you next time.)
二：服务
Services
1、我们先洗一下手好吗？
we wash your hands first, OK?
2、这边请！
This way, please!
3、请先将您的手浸泡二十秒。
Soak your hands first 20 seconds.
4、请用洗手液。
Please use the hand sanitizer.
5、请用毛巾。
Please use the towel.
6、这边请！
This way, please!
三、服务细节交流
Details of the exchange services
1、你好，请问有你喜欢的款式吗？
hello, what have your favorite design?
2、请允许我给您简单介绍下好吗？
allow me to briefly introduce to you the next you?
3、这个是指甲护理。
this is nail care.
4、这个是彩绘指甲。
this is painted nails.
5、这个是纤维甲片。
this is the fiber a slice.
6、这个是全贴甲片。
this is a film all posted.
7、这个是半贴甲片。
this is a semi-paste a piece.
8、这个是法式甲片。
This is a French film.
9、这个是全透明水晶指甲。
it is fully transparent crystal nail.
10、这个是法式水晶指甲。
this is a French crystal nail.
11、这个是镭射水晶指甲。
this is the laser crystal nail.
12、这个是琉璃水晶指甲。
this is crystal glass nail.
13、这个是光疗树脂指甲。
this is a light therapy resin nails.
14、这款指甲的售价是200元。全程操作时间为一个半小时。
the price of this nail is 200. Whole operation time of one and a half hour.
15、你好！你今天的消费一共是300元。谢谢！
Hello! Your total consumption today is 300. Thank you!
三：流程
（一）基础护理  时间：35分钟    费用：30元
  Basic Nursing Process Time: 35 minutes Fee: 30 yuan
工具和产品：tools and products:
消毒液 disinfectant 
软皮剂 soft leather agent
钢推 steel push
修形磨锉dressing grinding file
死皮剪cuticle scissors
粗抛rough cast
细抛 fine polishing
营养油nutrition oil
底油base oil
亮油light oil
操作步骤： action steps:
1、消毒双手和工具2’
to sterilize your hands and tools 2 '
1、涂软皮剂1’ Tu soft leather agent 1'
2、修形5’ modification 5 '
3、推死皮2’ push dead skin 2'
4、剪死皮10’cut dead skin 10 '
5、粗抛2’rough cast 2'
6、细抛2’ fine polishing 2 '
7、营养油清洁护理1’Nutrition Oil Clean Care 1 '
8、手指按摩2’finger massage 2'
9、清理指芯2’（收费）clear that the core 2 '(charge)
10、涂底油3’coated base oil 3'
（二）蜜蜡营养护理 (b) beeswax nutritional care 
  时间60分钟 60 minutes
  费用：80元 Cost: 80 yuan
工具和产品：tools and products:
消毒液 disinfectant
软皮剂 Soft leather agent
钢推 Steel push 
修形磨锉dressing grinding file 
死皮剪cuticle scissors   
粗抛  rough cast 
细抛 fine polishing
营养油 nutrition oil 
底油  base oil       
亮油  Topxoat
蜜蜡机  beeswax machine
蜂蜡beeswax
保鲜膜  Cling film
加热手套  Heated gloves
1、消毒双手和工具2’disinfect hands and tools 2 '
2、涂软皮剂1’ coated soft Paper Agent 1 '
3、修形5’ modification of 5'
4、推死皮2’ pushing dead skin 2 '
5、剪死皮10’cut dead skin 10'
6、粗抛2’crude throw 2 '
7、细抛2’（收费）fine polishing 2' (charge)
8、清洁双手5’clean hands 5 '
9、清洁指芯2’Clean means Core 2'
10、敷蜡保鲜5’apply fresh wax 5 '
11、加热保温10’heat insulation 10'
12、涂亮油3’light oil coating 3 '
13、涂营养油1’Tu nutrition oil 1'
三：送客visitor out
1、很高兴为您服务，能再耽误您几分钟时间吗？
I am glad for your service, longer delay you a few minutes time?
2、这里有我们一张服务记录，为了下次能更好的为您提供服务，请您简单的填写一下里面的内容好吗？
Here we have a record of service to the next can better serve you, please simply fill out the content inside you?
3、非常感谢！thanks!
4、欢迎下次光临！再见！
welcome to the next visit! Goodbye!
附录：Appendix:
电话接听和预约服务Telephone answering and booking service
1、你好！这里是XX美甲会所！ Hello! Here is the XX Nail Club!  
2、你好！我想预约去你们那里做指甲。 Hi! I would like to make an appointment to go where you do nails.
3、好的，我们这里可以接受预约。Well, we here accept the appointment.
4、好的，请问怎么称呼您呢？Well, how does call you? \
5、我的名字叫兰妮。My name is Lanny.
6、你好！王小姐。请问您想做什么样的服务项目？Hi! Miss Wang. What would you want to do service projects?
7、我想做一款法式水晶甲。 I want a French Nail.
8、好的，王小姐，请问您什么时候过来。Yes, Miss Wang, when would you come.
9、 大概晚上七点左右，请问做一双手需要多少钱？大概需要多长时间？
About 19:00 or so, I ask, how much money to do a hand?About how long it takes?
10、兰妮小姐好！我们做一双手需要288元，大概需要一个半小时。
miss Lanny! We need 288 to do a hands takes about half an hour.
请问您需要指定美甲师吗？或者是我们帮您安排。
Do you need to specify the nail it? Or we help you arrange.

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